Terms of use

Last updated September 29, 2026.

The assessment and its price

The AI assessment (a phone interview and a personalized report) costs $297, paid online when you book. Payments are processed by Stripe. There is no obligation to buy anything else.

Promo codes can reduce the price or make the assessment free. Each code can be used once per person (email and phone number), may have an expiry date or a limited number of uses, and has no cash value.

No refunds; unlimited rescheduling

• The assessment fee is non-refundable.
• The assessment fee is for the interview and report only. It is not credited toward any setup or implementation work you buy from us later.
• You can reschedule as many times as you like, using the private link on your confirmation page, up to 10 minutes before your call. Your payment carries over.
• If we can’t reach you at your booked time, we try once more and then email you a link to pick a new time or to be called right away, at no extra cost.
• If we can’t deliver your assessment for a reason on our side, we refund you in full.
• No refund for misuse. If the call contains attempts to manipulate or misuse our AI (for example instructions aimed at the AI instead of answers about your business, or a recording played into the call) or abusive or threatening behavior, no refund is owed for any reason, and we may end the assessment without a report.

AI interviewer and AI-generated report

The call is carried out by an AI voice assistant, and AI drafts your report from the call transcript. A Microsoft-certified professional reviews and approves every report before it’s released to you. AI can still make mistakes, so please check anything important before acting on it.

Call recording

By booking, you agree that we may call you at your chosen time and that the call will be recorded and transcribed to prepare your report. You can reschedule anytime, ask not to be called, and decline recording at the start of the call.

No guarantees

• Time savings and costs in your report are estimates, based on what you told us. They are not guarantees or promises of savings.
• Microsoft and other vendors set their own prices and features and can change them. Prices in your report show the date we checked them.
• The report is general guidance about software, not legal, financial, tax or security advice.

Your report

Your report is for your business’s own use. It’s shared through a private link; please don’t post the link publicly. We may use anonymized, non-identifying patterns across assessments to improve our service.

Trademarks

Microsoft, Microsoft 365 and Copilot are trademarks of Microsoft Corporation. Sierrix is a member of the Microsoft AI Cloud Partner Program. Sierrix is an independent company, not part of Microsoft, and is not endorsed by Microsoft.

Liability

To the extent the law allows, our total liability for an assessment is limited to the amount you paid for it. We are not liable for indirect or consequential losses, such as lost profits, that come from using the report or acting on it.

Governing law

These terms are governed by the laws of the Commonwealth of Pennsylvania, United States.

Contact

Questions? Email support@sierrix.com.